Get in Touch With Us
Have a question, noticed something that looks out of date, or simply want to share a thought? We would be glad to hear from you. This page explains the easiest way to reach us, what to include in your message and what happens after you press send.
How to Reach Us
The quickest way to contact us is by email at info@purbeckartisanyard.co.uk. One inbox handles every type of message, so you do not need to look for a separate address for different topics.
What You Can Write to Us About
- Corrections: if a fact, figure or date on the site looks wrong, tell us where you saw it and we will check it.
- Questions about a page: if something is unclear, we are happy to explain it in plainer words.
- Ideas and feedback: suggestions for new topics, or ways to make our pages easier to read, are always welcome.
- Media or partnership requests: a short outline of what you have in mind helps us pass it to the right person.
Helping Us Help You
A little detail goes a long way. When you write, it helps to include:
- the web address of the page you are writing about;
- a short description of the issue or question;
- a screenshot, if it shows the problem more clearly than words.
A clear subject line, such as Correction: payments page, also helps us sort messages faster.
When to Expect a Reply
We aim to answer within two working days, Monday to Friday. During busy periods it can take a little longer. If a week has passed without a reply, please check your spam or junk folder, then feel free to send your message again.
What We Cannot Help With
We are an independent information site. That means we cannot access personal accounts held with other organisations, handle payments or settle disputes on anyone else's behalf. For those matters, please contact the organisation involved directly, as they hold the records needed to help you.
Your Information
When you email us, we use your name and address only to reply to you. We never sell your details or add you to mailing lists without asking. You can read more about how we store and protect personal information in our Privacy Policy. The rules for using this site, including how our content may be shared, are set out in our Terms of Use.
Thank you for taking the time to get in touch. Every message is read by a real person, and your feedback helps keep our pages accurate and useful for everyone.